FREQUENTLY ASKED QUESTIONS
WHAT AREAS DOES REVEL BALLOONS SERVE?
Revel Balloons proudly serves San Diego County and southwestern Riverside County, including Temecula and Murrieta. Conveniently located in Carlsbad for pick-up services, we eagerly anticipate the opportunity to craft memorable experiences for your event.
DO YOU PROVIDE CONSULTATIONS TO DISCUSS BALLOON DECOR IDEAS?
Yes, once you've filled in our quote form, we will reach out to schedule a complimentary consultation to discuss your vision, preferences, and to provide expert guidance on the best balloon decor for your event.
HOW FAR IN ADVANCE SHOULD I BOOK BALLOON DECOR FOR MY EVENT?
We recommend booking at least 2-4 weeks in advance to ensure availability, especially for large or custom orders.
IS THERE A DELIVERY OR INSTALLMENT FEE?
At Revel Balloons, our installment fee is 30%, covering both delivery and professional setup services.
HOW LONG DOES INSTALLATION TAKE?
Revel Balloons takes pride in crafting and installing all decor on-site, with the exception of grab & go garlands & mini columns. Installation times vary depending on the complexity and size of your order. Typically, we request a minimum of 2 hours in the event space for the design, construction, and installation of our decor. Larger custom orders may require additional time to ensure meticulous execution and perfection.
WHAT IS YOUR DEPOSIT & CANCELLATION POLICY?
Upon approval of your event decorations, we will send you a contract and a 20% deposit will be required to secure your chosen day and time. You can cancel for a full refund up to three weeks before your event. Cancellations within three weeks of your event will result in the loss of your deposit, which helps cover the costs of supplies purchased for your decoration. The remaining balance is due on the day of setup, ensuring a seamless and delightful experience with Revel Balloons.
HOW LONG WILL THE BALLOON DECOR LAST?
While Revel Balloons ensures the utmost quality in our balloon installations, it's essential to note that all balloons are susceptible to popping and leakage under certain conditions. Indoors, our carefully crafted decor maintain a fresh appearance for approximately a week and can endure up to three weeks. For outdoor events, we advise placing darker color balloons under shade to minimize the risk of popping, especially in direct sunlight. Lighter colors are recommended for outdoor use as they have a significantly lower chance of popping. Your celebration's longevity is our priority at Revel Balloons.
IS THE TAKEDOWN OF DECORATIONS INCLUDED WITH REVEL BALLOONS' SERVICES?
For any rental items takedown is automatically included as part of our comprehensive service. If you wish to have non-rental items, such as balloon garlands, taken down after your event, we offer a dedicated takedown service starting at $100. Your seamless event experience is our priority at Revel Balloons.
If you have more questions, please fill out our contact form!